Sent.dm

Stop guessing where to reach people—set up Sent.dm once and let it decide the fastest lane for every phone number. Start by connecting your CRM or upload a CSV, map custom fields (name, plan, locale), and pick a routing policy like “preferred app first, SMS if needed.” Build your message in the editor or send via a single API call. You can dispatch one-to-one notes, run bulk outreach, or schedule drip sequences. For customer care, switch to live handling when a reply comes in and keep the context in a dedicated thread so anyone on the team can pick it up without losing history.

Personalize at scale without rework. Create reusable snippets with merge tags and media slots, then drop in buttons, quick replies, or PDFs. The built-in assistant can rewrite for tone, compress long copy to fit strict character limits, translate to the recipient’s language, and reformat content so it lands cleanly whether it goes through SMS, WhatsApp, or iMessage. Preview every variant side-by-side, validate length and attachments, and send tests to staging numbers before launch. Track links automatically with UTM parameters and your preferred short domain, and keep versions under control with approvals for legal or brand.

Automate key moments across the customer journey. Trigger a message when a cart is abandoned, an appointment changes, or a ticket is updated. Branch flows on responses (YES/NO, buttons), time windows, or customer attributes. If a delivery attempt fails on the first app, Sent.dm quietly retries your backup route—no extra logic required. Real-time reporting shows deliveries, opens where supported, clicks, and replies, with drill-down by template, campaign, or segment. Run A/B tests, get alerts when performance dips, and export raw events to your warehouse. Opt-outs, DND hours, regional rules, and consent logs are handled centrally so your team doesn’t juggle compliance by hand.

Collaborate around messaging like you do around code. Use spaces for teams, threads for specific campaigns, and @mentions to loop in stakeholders. Guest access lets agencies or partners weigh in without exposing everything. Catch up on unread items, search past decisions, and generate AI summaries for quick handoffs. Hop into a video call and share your screen to review copy or dashboards together. Work from web, desktop, or mobile with presence indicators to show who’s available. Files live in integrated cloud storage, and data stays protected with strong encryption in transit and at rest. When you’re ready to deploy, webhooks and SDKs plug Sent.dm into your stack so messages, metrics, and escalations move automatically between systems you already use.